Your satisfaction is our priority, and we aim to make every shopping experience smooth and enjoyable. If for any reason you’re not completely happy with your purchase, our return and refund policy ensures a simple and convenient process.

Returns

We accept returns within 30 days of delivery. To qualify, items must be unused, in their original condition, and in the original packaging.

How to Start a Return
1. Reach out to our customer support team at support@nyrashop.com to initiate your return.
2. Once approved, you’ll receive detailed instructions on where to send your item.
3. Ensure the product is securely packed to avoid damage during transit.

Refunds

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 3-5 business days and credited back to your original payment method.

Delayed or Missing Refunds:
If you haven’t received your refund yet:
1. Check your bank account or payment provider for pending transactions.
2. Contact your credit card company, as processing times can vary.
3. If the issue persists, email us at support@nyrashop.com for assistance.

Exchanges

We gladly offer exchanges for items that are defective or damaged. To request an exchange, please contact us within 7 days of delivery at support@nyrashop.com with photos of the damaged item.

We’re here to make your shopping experience as seamless as possible!